Visionary Services
Refund Policy
Because Visionary products are delivered digitally, refund eligibility depends on whether access has been delivered and whether the product materially differs from its published description.
Last updated: August 11, 2026
Eligible requests
Contact support promptly if delivery did not occur, the delivered item was incorrect, or a verified technical fault prevents use on a system that meets the published requirements. The team may request reasonable diagnostic information before deciding the request.
Normally ineligible requests
Refunds are normally unavailable after digital access has been successfully delivered or used, for accidental purchases, changes of mind, unsupported devices or configurations, third-party account actions, or failure to follow the provided setup guidance.
How to request review
Open a private support ticket with the order email, order reference, product name, and a clear description of the issue. Do not post order or account information publicly.
Approved refunds are returned through the original payment method when possible. Processing time after approval is controlled by the payment provider.
Questions about this policy can be directed to the Visionary support team through the Support page.