Frequently Asked Questions

The payment options currently available to you are shown securely at checkout. Availability can vary by region and order, so the checkout screen is always the most accurate source.

No. Third-party software can violate a game's rules and may result in account restrictions or permanent penalties. Product status is informational only and never guarantees immunity from detection. You are responsible for deciding whether to use a product.

Stop using it immediately, check the Status page for updates, and contact Visionary support if you need help. Do not attempt to launch a product while its status indicates a known issue.

Response times depend on current request volume. Open a Discord support request with your order information and a clear description of the issue, and the team will respond as soon as it can.

Requirements differ by product. Review the compatibility and setup details on the relevant product page before purchasing; those pages contain the current requirements without relying on a one-size-fits-all Windows version.

Licenses may be tied to a specific PC through its hardware ID. If you replace hardware or move to another PC, contact support to learn whether an HWID reset is available for your product and license.

Hardware ID virtualization changes or masks identifiers reported by a computer. It is separate from an HWID license reset and does not remove the risks associated with third-party software.

Updates are released when compatibility, maintenance, or safety work requires them. Timing varies by product and circumstance; check the Status page and official Discord support channels for current information.

Trial availability varies by product and may change. Check the individual product page for any current trial option or ask support before purchasing.

Refund eligibility is handled under the current Visionary policy and depends on the circumstances of the order. Contact support with your order details for a review; do not assume a request will automatically qualify.

VPN requirements can differ by product and setup. Follow the instructions on the product page and in its setup guide. If the guidance is unclear for your network, contact support before launching the product.